Refund Policy
- Physical products: If you receive a physical product that is defective or damaged upon arrival, we offer refunds. However, we require proof of the defect or damage, such as clear photos or videos, to process the refund. Please contact our customer support team within a specified timeframe to initiate the refund process.
- Digital products: Once digital products have been delivered and sent to your email, we do not offer refunds. We do not accept change-of-mind returns or refunds for digital products. Please ensure that you carefully review the product details and make an informed decision before making a purchase.
- Contact customer support: If you have any questions or concerns regarding our refund policy or need assistance with a defective physical product, please reach out to our customer support team. They will provide guidance and address any inquiries you may have.
Purchasing means agreeing to JBB’s Terms of Service.
Remember, our refund policy is designed to ensure fair transactions and protect the interests of both parties. We appreciate your understanding regarding the no-refund policy for digital products and the requirement for proof of defects for physical products.
Please don’t hesitate to reach out if you need further assistance or have any other questions. We’re here to help!