Complaint & Content Removal Policy
Last Updated: 10/02/2026
JBB is committed to maintaining a safe, legal, and respectful platform for all users. This policy outlines our procedures for handling complaints and requests for content removal, and establishes the standards of evidence required for a complaint to be considered valid and actionable.
Our Commitment
At JBB, we take all complaints seriously and are committed to resolving issues promptly and fairly. We encourage open communication and welcome feedback from our customers, partners, and visitors.
At the same time, we believe that a fair and efficient complaint process depends on well-founded, well-documented complaints. A complaint that is vague, unsupported, or filed in bad faith cannot be properly investigated and may be dismissed.
What You Can Complain About
You may file a complaint regarding:
- Product or Service Issues: Problems with items purchased, delivery delays, product quality, or service failures.
- Customer Service: Concerns about how you were treated by our staff or response times.
- Website Functionality: Technical issues, errors, or difficulties using our site.
- Billing and Payments: Disputes over charges, refunds, or payment processing.
- Privacy Concerns: Issues related to your personal data or privacy.
- Content Issues: Concerns about content displayed on our website.
- Terms of Service Violations: Reports of users or content violating our terms.
How to File a Complaint
- Contact Us Directly: Email us at [email protected]
- Provide Details: Include your name, contact information, order number (if applicable), and a clear description of your complaint.
- Include Evidence: Attach any relevant documentation, screenshots, receipts, or correspondence.
- Submit Your Complaint: Send your complete complaint through your preferred contact method.
Required Information
Important: A complaint must be properly substantiated to be processed. Complaints that do not meet these requirements may be returned for completion or dismissed.
To be considered valid, your complaint must include:
- Your full name and contact information.
- Order number or account details (if applicable).
- Date and time of the incident.
- A detailed and specific description of your complaint.
- The desired resolution or outcome.
- Supporting documentation, such as screenshots, receipts, invoices, or copies of correspondence.
Complaints based solely on unsupported assertions, hearsay, or conjecture will not be accepted. You must demonstrate, with evidence, the factual basis of your complaint.
Our Response Process
Acknowledgment
We will acknowledge receipt of your complaint within 1 business day via email or phone.
Investigation
Our team will thoroughly investigate your complaint, which may include:
- Reviewing relevant records and documentation.
- Speaking with involved staff members.
- Examining technical logs or system data.
- Contacting third parties if necessary.
Resolution Timeline
- All Complaints: Resolved within 5 business days (Guaranteed).
- Urgent Complaints: Prioritized for immediate attention (within 24–48 hours).
Note: Complex issues requiring extensive investigation will still receive a response within 5 business days outlining our findings and next steps.
Communication
We will keep you informed throughout the investigation process and notify you of the outcome, including:
- Our findings from the investigation
- Actions taken to address your complaint
- Any compensation or remedies offered
- Steps we’re taking to prevent similar issues
Contact Information
For complaints or content removal requests, please contact us:
- Complaints: [email protected]
- Copyright (DMCA): [email protected]